About Us
We are a leading customer experience organisation, operating across Australia, Asia, North America and Africa. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses. For over 20 years, we have designed solutions that respond to the changing needs and expectations voiced by customers and employees alike.
Organisations turn to us for help in converting their customer needs into actions. Understanding our client’s strategic drivers and business goals enables us to deliver the right solution as a trusted partner, augmenting people with technology to bring out the best in both. With expertise across multiple industries and key business functions, we deliver outstanding experiences, driving innovation to improve the way business is done.
Our Vision
Our vision is clear: to be the best global experience management organisation. This clarity drives everything we do and we are passionate; passionate about people, and passionate about the experience we deliver. Our clients choose us because they trust us to be their partner and lead them through the challenge of digital customer experience transformation, ensuring they are at the forefront of accelerating customer expectations.
Our employees stay with us because they know they are valued and their experience with us is our priority. The knowledge and skill of our employees in delivering transformative customer experiences, and our constant drive for improvement and new knowledge, supported by research and the best technology, will lead us to our goal of becoming the best global experience management organisation.
Our Culture
We embrace the principles of Open Book Management (OBM), developed over 30 years ago by Jack Stack. It’s the key to our success, and our clients agree.
We give our people the opportunity to learn the rules, keep score and share a stake in the outcome. A methodology which enables us to deliver great outcomes to our clients.
We educate our people to understand each client’s industry, why they’ve chosen to partner with us and what they want to achieve. We enable our people to track and understand their performance, rewarding them through our unique profit share program, measured against individual KPI’s.