Transcom (Nucomm International)

Advertised: 07-10-09 | Closing Date: 05-12-09

Transcom Worldwide is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services including among others: inbound customer service, outbound telemarketing, debt collection and credit management services, outsourcing of administrative tasks, contract automation and legal services. Client programs are tailor-made and range from single applications to complex programs which are offered on a country specific or international basis in up to 33 languages. More information can be found on www.transcom.com. Transcom's 5 Key Values: 1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built. 2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting commitment. 3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we "put in" to life and normally what people "put in" will balance what they get out. 4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges... 5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing. Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.

CUSTOMER SERVICE REPRESENTATIVES (BACOLOD)
(Bacolod)

 

Responsibilities:

 
Responsibilities:
 
• Responsible for providing customer care activities for defined client projects.
• The CSR reports directly to the Team Leader (TL).
 
 
Description of Role and Objectives:
 
• CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.
 
Responsibilities:
 
• CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
• CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The Back Office tasks should be made on first opportunity, precisely.
• Additional responsibilities may be added as the needs of the business change and expand:
 
People
 
• Be open and receptive to constructive feedback from Team Leaders, Training and Quality Manager, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.
• Help to keep motivation high by being supportive to your colleagues
• Take full responsibility and the required action for assigned tasks.
 
Performance
 
• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Zero justified complaints
• To complete self-training through the use of the Intranet
 
Quality
 
• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, Training and Quality Manager and other CSR’s.
 
Process integrity
 
• Be actively involved in problem solving and propose improvements to processes.
• Implement and respect Transcom standard practices.
 
Culture
 
• Promote TransVision objectives.
• Conduct yourself in a manner consistent with the values of the organization.
• Make Transcom an enjoyable place to work.
 
Qualification and experience
 
To qualify for this role you must:
 
• Have a College Degree or at least reached 2nd year College level
• Have a good understanding of Customer Relation Management best practice
• Have good Communication Skills
• Eligible to work in the Philippines
• Be of legal age
 
Personality profile:
 
To be successful in this role you must:
 
• Possess positive attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.
 
Working environment
 
You should be ready to:
 
• Work in a fast-paced, results-oriented environment. Results will be discussed frequently throughout the day, including call monitoring, sales, productivity, and service levels. Written tests can be organised on a regular basis. May be required to change projects or priorities to meet the needs of the business.
 
 

Requirements:

  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
  • Required skill(s): Microsoft Windows.
  • Applicants must be willing to work in Bacolod.
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • 250 Full-Time positions available.
 

Please bring your updated resume, valid ID, pen and proof of SSS and TIN numbers upon application.
 
 
Transcom Center Bacolod
Araneta St. Tangub, Bacolod City
 
 
 
Walk in applicants will be highly prioritized. Successful candidates will be given job offer the same day.
 
Apply now!
 

 




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