Advertised: 21-12-09 | Closing Date: 18-2-10

IHG (InterContinental Hotels Group) is one of the world’s largest hotel groups by number of rooms. IHG owns, manages, leases or franchises, through various subsidiaries, a portfolio of well recognized and respected hotel brands including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels and Resorts, Holiday Inn Express®, Staybridge Suites®, Candlewood Suites® and Hotel Indigo®, and also manages the world’s largest hotel loyalty program, Priority Club® Rewards with over 37 million members worldwide.

Our expansion shows our commitment to sustained growth into the future. We seek enthusiastic, friendly people who will lend their talents to help us realize our vision of being the world's leading hospitality brand owner. With over 4,000 hotels and more than 585,000 guest rooms in nearly 100 countries and territories around the world, WE are the most global Hotel Company.

Our Philippine Reservations Center is looking for:

Reservations Manager
(National Capital Reg - Makati City)



  • Delivers effective and efficient management of Reservations Operations to guarantee the achievement of set revenue and key production targets within budget constraints
  • Manages and develops performance of all direct reports, through support, motivation and clear communication to ensure KPO/WIG achievement
  • Designs, implements and executes plans to improve Reservations Operations performance to ensure IHG voice channel remains best in class
  • Maintains a proactive relationship with Functional Teams (internal and external), to ensure implementation of processes and evolving technologies to fully utilize these resources to effectively lead all Reservations Operations teams


  • Bachelors degree holder in business administration, management, accounting, hospitality or equivalent experience
  • More than 5 years experience in a Management role within a large Call Center operation, or 3-5 years experience as a Manager of a medium-sized Center, Experience should include change management, fiscal accountability
  • Demonstrates high level management, coaching and motivational skills
  • Demonstrates high level understanding of hotel and reservations operations
  • Demonstrates high level written, verbal and presentation skills
  • Good working knowledge of Word, Excel, Powerpoint, Outlook and other relevant systems
  • Has the ability to impact and influence internal and external business partners, hotel and owners
  • Adaptable and flexible to business and team requirements
  • Must be flexible with schedule

Our compensation and benefits are considered one of the best in the industry.

IHG Employees Enjoy:
* Competitive Salary Package
* Non-Taxable Allowances
* Monthly Incentives
* Attendance Bonus
* Annual Performance Bonus
* Merit Increase
* Employee Referral Incentive
* Medical Benefits
* Dental Benefits
* Group Term Life Insurance
* Group Personal Accident Insurance
* Advancement Opportunities
* Training and Development
* Educational Assistance
* Huge Savings and Discounts in ALL of our hotel brands around the world
* And Much More!

InterContinental Hotels Group
29th Floor, Tower 2, RCBC Plaza
6819 Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City



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InterContinental Hotels Group
29F RCBC Plaza, Tower 2 6819 Ayala Avnue cor. Sen Gil Puyat Avenue Makati City ---.