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Customer Service Associate

(Makati, Pasig, Mandaluyong, Ortigas, San Juan, QC, Manila, Taguig, Pque, Muntinlupa, Laguna, Cavite)
Date Posted
Application Deadline

Founded on August 1, 1851, the Bank of the Philippine Islands is the pioneer bank in Southeast Asia. Throughout its existence, it has constantly aimed to reinvent itself and has successfully metamorphosed into a 21st century bank. Today, BPI has maintained a leadership position in consumer banking, trust banking and asset management, corporate banking/corporate finance and bancassurance. With over 700 branches and around 1,100 automated teller machines, BPI boasts of having the largest combined network of branches/kiosk units and ATMs, servicing some 3 million depositors.

For years, international publications and rating agencies have given annual awards to BPI as one of the best banks in the region. Among these are the Far Eastern Economic Review, The Banker, Euromoney, Asiamoney, BusinessWeek, The Asset, Global Finance, Finance Asia, and The Asian Banker.

BPI has been consistently cited for its above-average profitability, sufficient capital/assets, low-cost funding base and manageable non-performing loan levels. Fitch Ratings noted that BPI has a comprehensive risk management which is superior to that of its peer banks, and this serves as an important element in keeping BPI better positioned in Philippine banking in the years ahead.

Basic Human Resources Management Principles
The Unibank is committed to its human resources and adheres to the following principles:

1. It is the accountability of each and every line manager and supervisor to foster harmonious working relationships within his unit and the Bank as a whole
2. Each job will be awarded to the best qualified candidate. Preferences will be given to qualified candidates from within.
3. Employees will be paid well and fairly.
4. The Bank will maintain benefit programs that will assist employees in providing for their security and economic needs.
5. Management will keep employees informed of important matters that affect them and their jobs.
6. To improve work performance and develop employee potential, the Bank will provide continuous training and development programs.
7. The Bank will furnish safe and healthful working conditions.
8. The Bank recognizes the employees’ right to self-organization for purposes of collective bargaining, seeking redress of their grievances, and for the general promotion of their economic, moral and social well-being.


  • Provides timely and accurate processing of over-the-counter customer transactions such as accepting deposits, withdrawals, encashments, etc.
  • Promotes bank products to customers.

  • Candidate must possess at least a Bachelor's/College Degree in any four-year course with good academic background; a business program may be an advantage.
  • Very pleasing personality, good in communications, customer-centric and enjoys helping customers achieve their financial aspirations and needs.
  • Tellering/ cashiering experience may be an advantage.
  • Applicants should be Filipino citizens or hold relevant residence status.
  • Fresh graduates/entry level applicants are encouraged to apply.
  • Full-Time positions available.

Candidates are encouraged to apply online. Only qualified applicants shall be invited for an interview.

Interview invitations and status updates may be sent via email so please check your email regularly.

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