Advertised on 29-05-09 | Application deadline on 27-07-09



Established in 1978, Teleperformance has physical contact centers in 46 countries worldwide and we serve more than 75 markets in over 66 languages for many of the world’s largest, most successful companies. Our core business is full spectrum CRM/BPO contact center solutions. This unique global reach, scalability and multi-cultural expertise, which are real strengths, combined with our singular focus on contact centers, offers our cross-industry clients a powerful worldwide advantage: lower risk and higher value for in-country, regional and global contact center operations. We are also noted for our flexibility and adaptability to specific client needs. Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option to the Philippines and U.S. markets. We operate more than 6,000 workstations from 5 contact centers located in and around Manila and Bacolod City.

CUSTOMER SERVICE REPRESENTATIVE For the Mall of Asia Site
(National Capital Reg)

  • First point of Contact for residential and small business customers to log or follow up on a fault issue with their land line service
  • Troubleshoots issue and activates a field visit if necessary
  • Responsible for providing and maintaining the highest possible standard of customer service
  • Performs / Utilizes diagnostic tools to assess reports and faults
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
 


REQUIREMENTS:

 

  • Fluent in English with minimum detectable accent
  • Exceptional communication and call handling skills
  • Preferably with at least 5 months call center experience with excellent performance metrics
  • Superior listening and problem solving skills
  • Must possess the ability to deliver information in an understandable manner
  • Computer literate
  • Candidate preferably must at least possess a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • Applicants must be willing to work in Mall of Asia, Pasay City 
  • Willing to do shiftwork
  • Full-Time positions available.






Teleperformance Pasay Recruitment Office is located at the 2nd Flr, North Parking Building, Mall of Asia, Pasay City 

You may call (02) 828-6855 for inquiries.



Interview invitations and status updates may be sent via email so please check your email regularly.



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