Advertised: 30-9-09 | Closing Date: 28-11-09.



Chevron Holdings Inc. - Manila Shared Services Center


Chevron Corporation is one of the world’s largest integrated energy companies. With more than 56,000 employees, Chevron subsidiaries conduct business in approximately 180 countries around the world, producing and transporting crude oil and natural gas, and refining, marketing and distributing fuels and other energy products. Chevron is based in San Ramon, California.


Chevron sells petroleum products around the world under the Chevron, Texaco and Caltex brands, as well as a number of other brands, including Havoline® and Delo® oils. Caltex products and its associated brands are sold in approximately 30 countries across Asia Pacific, the Middle East and Africa.


Chevron's pride as an organization is in its people and culture. Its people are highly-skilled, performance driven, and empowered in living the Chevron Way. The organization is committed to continuous learning and improvement of systems and processes to provide cost-effective services. Most importantly, the organization strives to conduct its operations in the safest means possible to ensure that the environment, its people, and the communities where Chevron operates are well taken care of. Chevron is an equal opportunity employer as attested by its appreciation and value for diversity in the workplace.

Chevron Business & Real Estate Services (CBRES) Business Services Helpdesk
(National Capital Reg - Makati City)

Responsibilities:

  • Acts as the main point of contact for all facility-related questions and problems.
  • Provides problem resolution either over the phone, by email, or escalates the issue to the next support level.
  • Dispatches service providers and generates work orders for business services and monitors completion of service. Keeps customers updated on progress as needed.
  • Uses web-based application to manage facility and business services work orders.
  • Maintains Help Desk user manual.
  • Manages the day to day maintenance and enhancements of the Manila Shared Services Center location in the Chevron Business and Real Estate Services website.
  • Adheres to an established problem management and escalation process and procedures.

Requirements:

  • Bachelor's Degree in any Business related course
  • Exposed to at least 1 year in Helpdesk Operations and preferably with supervisory experience
  • Above-average verbal and written communication skills
  • Strong analytical skills, problem solving skills and customer service skills
  • Flexible and with excellent organizational skills

Interested qualified applicants should send their resumes online. Closing date is 11 October 2009.

All information supplied will be treated as strictly confidential for the purpose of selection and recruitment. Only short-listed candidates will be notified. For candidates not selected, we would like to thank you in advance for your interest in a Chevron career.





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Chevron Holdings Inc. - Manila Shared Services Center
35th Floor Yuchengco Tower, RCBC Plaza, 6819 Ayala Avenue, Makati City 1200.
Website: http://www.chevron.com/