Advertised on 15-11-10 | Application deadline on 14-01-11

BA Continuum Philippines, Inc.  


About Us
 
BA Continuum is a non-bank subsidiary of Bank of America Management Corporation and a part of the Global Delivery Centre of Expertise (GDCE) with presence in India, Costa Rica, Philippines and Mexico. BA Continuum provides business processes, business support functions and IT enabled services. This includes but does not limit to back-office operations and transactions, customer support and service functions, technology support and services, general human resource functions, business planning and general financial services. At BA Continuum, associates are part of a diverse, global banking environment with best-in-class people, processes and practices. Associates belong to a globally admired brand, which is one of the largest financial institutions in the world.
 
Our Capabilities
 
Business processes, business support functions, and IT enabled services for the Consumer and Small Business Banking, Global Card Services, Bank of America Home Loans, Global Banking and Wealth Management and Global Markets lines of business at Bank of America. BA Continuum Philippines, Inc. (BACP) targets clients in the banking and financial sector. For its operations in the Philippines, it intends to focus on banks and financial institutions, including its affiliates in the USA, Canada, Europe, the Middle East, and Africa, as well as its affiliates in Asia except in Philippines.

Manager Technical Projects Management
(National Capital Reg)

Responsibilities:
  • Manage Technology Infrastructure and Technology Support aligned with as per ITIL/ISO 20000.
  • The role will provide technology support for business processes in a BAU scenario, as well as supporting new projects, ramp-ups for existing business units and other relevant requirements.
  • Lead a team of experts and engineers (including the vendor engineers) to fulfill all requirements
  • Carry out monthly Capacity Management for optimal resource utilization. Should drive the forecast calendar and also handle technology procurement requirements
  • Work closely with the assigned Project / Migration Managers to setup network/ telecom/ servers/ desktop implementation plan for timely delivery of business.
  • Reviews and investigation of opportunities for improvement, SLA definition and management, manage complex customer relation issues
  • Develop internal escalations and SLAs
  • Motivate, train & build teams
  • Identifying and analyzing Team strengths and issues
  • IT resource performance management & tracking, service level analysis, best-practice advice
  • BCP implementation and testing it periodically and also ensure that all technology implementation is in line with internal technology Standard and audit it periodically
  • Evolve & adopt Baseline standards for all IT Infrastructure, Policy & procedures.
  • Meet internal customer expectations and meet with them regularly for feedback
  • Lead the responsibility from the front and be hands on Manager.
  • Work closely with Business, Operations, Info-security, Risk Management, Corporate audit to ensure that all Tech operations meet or exceed standards.
  • Manage the IT Infrastructure Management functions including but not limited to change, backup, problem and incident management

Requirements:
  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 6 year(s) of working experience in the related field is required for this position.
  • Excellent communication skills
  • Proven leadership skills
  • Proven team player able to work with global and virtual teams
  • Willing to stretch the extra mile for meeting team, customer, company targets
  • A balanced but quick decision maker to address floor issues caused by technology.
  • Proficient in at least one technology domain (networks, servers, etc)
  • Ability to produce professional and techno-commercial proposal and evaluate service providers
  • Has relevant experience and good exposure of manpower & project management
  • Understanding of different operating system platform, Voice & Data Networks, ITIL Certification and PMP training or certification an advantage
  • Have a project management of a least 3 years experience (Project Management and Migration Methodology)
  • Preferably in a back office operations within the last few years

 
 

BA Continuum Philippines, Inc

Temporary Site:
27th Floor Philam Life Tower
Paseo de Roxas
Makati City Philippines
 
Permanent Site:
Bonifacio E-Services Building
31st corner 2nd Streets, Crescent Park West
Bonifacio Global City, Taguig City, Philippines


 



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