NCO is the industry leader in providing clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since NCO's inception in 1926, our goal has remained constant to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes NCO the choice for BPO solutions.
To meet and surpass the growing and complex needs of our clients, NCO's services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. NCO provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.
NCO operates a global network of over 100 operations centers running on a centralized data platform with the flexibility to respond to a rapidly changing marketplace, and to scale operations to meet client specifications. Our clients are empowered to successfully address immediate business needs, while enabling long-term growth across the entire customer lifecycle.
CSR for immediate hiring (NCO CLARK, PAMPANGA)
Under the direction of the Team Managers, the primary objective of the position is to provide world-class service to our customers in an accurate, efficient and courteous manner on every call as measured by Customer Satisfaction, Employee Satisfaction and Long-term Investor Value
Constantly updated to new software and technology
Advanced understanding of the current version of Windows (operating systems)
Has a demonstrated technical aptitude to learn gaming consoles and home networking connectivity issues and concepts
Adept at consumer electronics and microcomputers
Basic understanding of home networking hardware and configuration
Has a consuming drive to solve technical problems and Ã¢â‚¬Å“puzzlesÃ¢â‚¬ï¿½
Can successfully communicate with customers to gather information and learn about their needs and expectations
Basic knowledge of video games and their core audience
Collaborates with others to ensure the customer issues are resolved
Understands the concept of "solution delivered" on first contact
At least a High School Graduate
Excellent English Communication Skills
Can type at least 25 words per minute
Good Analytical and Problem Solving Skills
BA/BS in a Technical discipline or equivalent work experience preferred
Computer Literate and Internet Savvy
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
Full-Time positions available.
COMPENSATION and BENEFITS:
Php 12,000 Base Rate
Php 5,000 upon Regularization
20% Night Differential
Free Shuttle Service
Medical and Life Insurance extended to dependents
Fast Career Movements (Promote-From-Within Policy)
Fun, Comfortable and Professional working environment
Flexible Shift Scheduling
Out of Town Team Building activities
Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.
Business Center 4
PhilExcel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062