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Established in 1978, Teleperformance has physical contact centers in 46 countries worldwide and we serve more than 75 markets in over 66 languages for many of the world’s largest, most successful companies. Our core business is full spectrum CRM/BPO contact center solutions.
This unique global reach, scalability and multi-cultural expertise, which are real strengths, combined with our singular focus on contact centers, offers our cross-industry clients a powerful worldwide advantage: lower risk and higher value for in-country, regional and global contact center operations. We are also noted for our flexibility and adaptability to specific client needs.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option to the Philippines and U.S. markets.
We operate more than 6,000 workstations from 5 contact centers located in and around Manila and Bacolod City.
Sourcing Head
(National Capital Reg)
Responsibilities:
- Achieve goals and targets (business-TP, and employee satisfaction)
- Manage the performance of the recruiters, including but not limited to:
- Individual performance specific to attendance, punctuality, and schedule adherence
- Serve as escalation point for staff-related concerns and needs.
- Work effectively with defined internal and external client and TP stakeholders.
- Promote and develop continuous improvement and value-creation initiatives benefiting the business (TP), and employees.
- Works closely with various functional heads to assure departments are fully staffed
- Understand the needs of internal clients and provide effective resourcing strategies and solutions that match demand with well-trained and competitively priced market supply.
- Define and implement creative sourcing strategies for current and future open positions and execute against them with minimal direction
- Research and adapt best industry recruitment practices
- Manage and improve technology based staffing program
Requirements:
- 3 years or more experience as a Recruitment Supervisor and 2 years experience in Sourcing
- Open to shifting, flexible in terms of work hours, and working on holidays
- With demonstrable track record in achieving targets
- Effective engagement and interaction with different stakeholders (agents, clients, customers, colleagues, support groups, management, third party vendors etc.)
- Effective coaching and people development
- Multi-tasking and effective management of real-time performance and multiple demands
- Analytical and detail-oriented
- Problem solver
- Strong potential for exercising fair and good judgment
- Computer/internet savvy/literate; skilled in using standard productivity software (e.g. MS Office)
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