Advertised: 6-8-10 | Closing Date: 5-10-10

Sutherland Global Services Inc.


Beginning its operations in year 2005 with a humble 150 employee count, Sutherland Philippines broke through the 10,000 head count in just four years; and is currently poised to set even more trailblazing milestones.

Ranked as one of the top 5 largest BPO’s in the country in year 2009, Sutherland Philippines has entrenched its stake as a well-established, financially-viable and people-loving  entity.  Catering to a global clientele spread evenly across the Fortune 1000, its employees benefit from the rich experience of servicing those deemed as corporate titans in their respective industries.

We are still GROWING! Experience the beauty of the Philippines and be part of The Winning Team!


Communications Analyst (Tarlac City)
(Tarlac City)



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Language Training
  • Design and implement and individualized education program with goals and objectives designed to remediate identified deficiencies for each agent enrolled
  • Formulate teaching outline and determine instructional methods such as individual training, group instruction lectures, demonstrations, role-plays, and/or workshops to improve language skills.
  • Test, review, and evaluate trainees to measure progress and to evaluate effectiveness of training.
  • Perform needs analysis for training on specific programs, as required, to maintain and upgrade communications skills needed in all the areas. 
  • Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
  • Delivers reports on time as requested by the client and/or management
  • Plans the monitoring of staff performance




  • Candidate must possess at least a Bachelor's/College Degree, Journalism, Humanities/ Liberal Arts, Linguistics/ Languages, Mass Communications, Education/Teaching/Training or equivalent.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Tarlac City.
  • Preferably a resident of Tarlac
  • ESL teaching/training experience preferred
  • BPO industry experience preferred
  • TESOL/ESL certifications is a plus
  • Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
  • Full-Time positions available.

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Sutherland Global Services Inc.
10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200