Advertised on 16-11-11 | Application deadline on 16-1-12
TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 10,500 workstations from nine business sites located across Metro Manila, Bacolod City and Cebu City.
In March 2011, Teleperformance Philippines was awarded “BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce. This award highlights the company’s commitment to its employees by providing the best career experience in the Philippine BPO sector.
Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.
The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening. The candidate will also be responsible for attending to customer inquiries. The position also entails integrating knowledge of products and services in recognizing customers' needs; asking questions to learn about customer preferences directly related to products and services, explaining features and benefits and how it addresses account holder's preferences or concerns. The candidate will also be required to explain disclosures and product/service provisions and will be responsible for tracking dispositions.
Candidate must have completed at least 2 years in college.
Must have strong communication skills both written and verbal.
Must be willing to work on graveyard shifts.
Must be willing to work full-time.
Computer proficiency. Organizational skills and ability to multi-task.
Teleperformance Bacolod is situated at Luxur Place, Magsaysay Avenue, Bacolod City 6100. You may reach us at: (034) 433-8167