Advertised:07-11-12 | Closing Date:06-01-13
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REMITLY.COM

REMITLY.COM offers secure, low-cost, convenient money transfer services online. Customers are enabled to send money from a credit or debit card directly to a bank account or mobile phone. Through partnership with the Philippines' leading financial institutions, receivers can receive money from over 10,000 locations all over the country.
 
Among the company’s investors are Bezos Expeditions, Tomorrow Ventures and Founder's Co-op, which together represent some of the best minds in the industry.  Remitly is based in Seattle, Washington, USA.  The company website is www.remitly.com.

Customer Service Officer
PHP 22000 - 35000
Makati City (National Capital Reg) - Salcedo Village, Makati

Responsibilities:

Seeking a Customer Service Officer (CSO) responsible for inbound and outbound customer support for an online money transfer company. The CSO will ensure customer satisfaction by prompt and proper resolution of customer questions, issues and problems via email and phone communication.  
 
Responsibilities include:
  • Answer incoming and make outbound phone calls to customers with questions regarding their transactions
  • Provide information and education to customers about how the product works
  • Troubleshoot and resolve customer complaints or issues
  • Resolve customer issues using standard scripts as well as impromptu responses
  • Record, track and verify defects within our issue tracking system

Requirements:

  • Must possess at least a Bachelor's/College Degree
  • Must have excellent oral and written communication skills in both English and Filipino
  • Must demonstrate critical thinking skills and decision-making abilities
  • Must be comfortable in working with various computer software
  • At least 1 year(s) of working experience in the related field is required for this position
  • Applicants must be willing to work in Valero Street, Makati

This is an urgent vacancy.  Candidate must be able to start 3 weeks after hiring.


 Non-member
 



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