Advertised:26-11-12 | Closing Date:19-1-13
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Vector BPO

Vector BPO is an American-owned and managed full-service contact center with facilities in the U.S. and the Philippines.
Vector BPO was founded to provide medium sized American and Australian companies high quality, cost effective call center solutions. We offer our clients a full complement of inbound and outbound services.
 
Our Inbound services include:
Customer Support, Customer Retention, Sales Desk and Collections. For the Outbound side, we offer Telemarketing,
Surveys, Polling and Notifications.

Our goal is to help our clients lower costs, increase efficiency and remain sensitive to their customer’s needs.
We do this with the use of a state of the art, fully integrated software and our transparency model.

At Vector BPO, we understand the importance of making each customer’s experience an exceptional one. Our strength lies on our people and our state of the art technology, which bring about excellent results.

Our senior management team is comprised of contact center industry veterans who are knowledgeable and experienced in perating world-class contact center operations. Our first offshore-site in Cebu City, Philippines is staffed by highly educated, well trained agents. Thus we are always on the lookout for talented, skilled and innovative people.

Operations Coordinator
Central Visayas - Cebu City

Responsibilities:

* Provides Administrative and Clerical services to ensure effective and efficient operations
* Creates Standard Operating Procedures and establish spreadsheets & Databases for the company
* Oversee compliance of the Operations Supervisors and all associates with established Company   policies and standards
* Prioritize Manager's correspondence & phone communications to facilitate processing of items for     signing or action
* Serves as Point of Contact between HR and Operations group.

Requirements:

* College level or graduate of Office Administration or Computer Secretarial
* high degree of professionalism
* attention to details
* can handle confidential information
* good organizational skills
* proactive


 Non-member
 



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3F, Dakay Bldg., 72N Escario St., Cebu 6000


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Vector BPO ()

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