Advertised:06-07-12 | Closing Date:04-09-12

Nidec Motor Philippines Corporation

Engineer
Mandaluyong City (National Capital Reg)

Responsibilities:

  • Attend to Technical Inquiries thru phone, email, and fax that involve start-up assistance, troubleshooting, programming and general product inquiries for pre-sales and after sales on variable speed and after-market support for motor.
  • Proper, accurate, and timely information processing
  • Utilizes laboratory resources to walkthrough customers and verify symptoms and issues.
  • Builds a useful customer profile database. Ensure required information is entered into central database pertaining to customer issues or requests.
  • Individual case management based on client agreement.
  • Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel.
  • Flags up personal training requirements, demos and modules, needed for simulation to immediate supervisor.
  • Create special projects like training or laboratory materials.
  • Coach junior engineers on the Accuracy and Handling of the calls.
  • Advise junior engineers on the processes and procedures of the supports.
  • Adheres to client's defined processes & procedures and company policies.
  • Adheres to support workflow are requirements to achieve Service Level Agreements.
  • Coordinates with various functional groups for team requirements and issues.

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree , Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
  • At least 1 year experience on VFD troubleshooting and Programming.
  • At least 1 year working experience related to motor electrical and mechanical fields.
  • At least 6 months experience working with customers of varied technical knowledge and business needs.
  • Willing to work on a permanent night shift schedule.


 Non-member
 



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Nidec Motor Philippines Corporation
4/F San Miguel Properties Centre, # 7 St. Francis Ave., Mandaluyong City 1100.

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