Advertised on 22-01-13 | Application deadline on 23-03-13

HART HANKS - Insight. Passion. Results.


Founded in 1923, Harte-Hanks Inc. is a worldwide direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to local, regional and international consumer and business-to-business marketers. We are based in the USA, with several business offices and business units in Europe, Australia, North and South America and Asia. Harte-Hanks in the Philippines supports over 1300 Call Center/BPO seats servicing a number of Fortune 500 companies with programs crossing multiple geographies.

Customer Service Representatives for URGENT HIRING!
National Capital Reg - Market! Market! Taguig City

Responsibilities:
  • Answer phones and respond to customer requests.
  • Provide customers with product and service information.
  • Transfer customer calls to appropriate staff.
  • Identify, research, and resolve customer issues using the computer system.
  • Follow-up on customer inquires not immediately resolved.
  • Complete call logs and reports.
  • Resolve billing issues.
  • Resolve misapplied payments.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Recommend process improvements.
  • Other duties as assigned.


Requirements:
  • Candidate must possess at least a High School / Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Fresh graduates are welcome to apply.
  • Technical Background is a plus.
  • Applicants must be willing to work in Market!Market! Bonifacio Global City,Taguig.
  • 250 full-time positions available.


We offer a very competitive salary package plus premiums and other account specific incentives.
 
Come visit us and apply!
Refer your friends too and enjoy exclusive rewards for every succesful referral!
See you all!
 
Kindly prepare the following before applying:
1. SSS number
2. NBI Clearance


 Non-member
 



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Harte-Hanks Philippines Inc.
4th floor Market Market Fort Bonifacio, Global City Taguig -.
Tel: +632 581 5100
Website: http://www.harte-hanks.com



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