Responsibilities


  •             Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
  •             Offers alternative solutions where appropriate with the objective of retaining customers’ business
  •             Assist new customers as they complete the card activation process and provide a positive first impression of the account.
  •             Gather all required data necessary to sell the Account products/ services
  •             Explain product feature and benefits, thoroughly answering questions and setting proper expectations for the product and enrollment process
  •             Accurately process information in Account's CRM system
  •             Identify opportunities for process improvements in customer service that lead to higher standard of service for Account customers
  •             Identifies and escalates emerging product or customer dissatisfaction issues
  •             Meet required metrics or service level required by clients
  •             Adherence to the company policies and work standards

Requirements


  • Candidate must possess at least a High School Diploma, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time position(s) available.

Company Overview


Why Join Us?


Philippines - National Capital Reg
Min 1 year ( 1-4 Yrs Experienced Employee)

Location Map


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8th Floor Hanston Building Ortigas Center, Pasig City, Metro Manila, Philippines - SM Lanang Premier, J.P. Laurel Avenue, Lanang Davao