Advertised:06-02-13 | Closing Date:07-04-13
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Results Manila Inc.


The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 15 locations worldwide.

Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers’ overall end experience. Our solutions and processes are specifically designed to drive results. For over 19 years, Results has partnered with organizations to grow their customer base and increase their market share.

Results is a well-established organization delivering the best in service, performance, technology, and value to its customers. We offer complete call center solutions from IT, Telephony, Data and Reporting to Training, Quality and Center Management needs around the globe.
 

"Rush" Hiring For a BPO CSR Accnt. Here In Results Manila Q-Plaza Cainta! J
PHP 14000 - 22000
National Capital Reg

Responsibilities:

  • Use numerous workstation applications to supply "live" responses to customers' needs. 
  • Document customer calls in the database system and assist in building research information. Document account resolutions, issues and general notes.
  • Assist customers with functionality and basic troubleshooting of product or account issues.
  • Assist in resolving serious customer complaints and escalated calls.
  • Maintains, at a minimum, target levels of performance, as outlined by Coach in relation to Call Flow Compliance and CSAT metrics.
  • Maintains an up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in e-mail updates, team meetings, training and other briefings.
  • Manages all issues to completion or refers outstanding listener queries to Supervisor or appropriate point of contact.
  • Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings.
  • Multi-tasks: listening, inputting data, probing, providing solutions, navigating through various screens while applying customer satisfaction techniques.
  • Identifies customer service needs of a customer and makes persuasive suggestions and recommendations that match the identified customer need matched to up-sell/cross-sell opportunities.
  •  Undertakes duties of a general nature or additional tasks as may be required from time to time

 

Requirements:

  • Candidate must possess at least a High School Diploma, any field.
  • Required language(s): English
  • Fresh graduates/Entry level applicants are encouraged to apply.
  • Full-Time position(s) available.

Email us your updated resume to
johanne.bartonico@resultstel.com with position indicated
in the subject line.

Walk In applicants are encouraged to apply 10am-8pm
and look for Johanne! Our office: Q Plaza
Commercial Complex, Imelda Ave., Cainta Rizal
 


 Non-member
 



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Results Manila Inc.
2F Silver City Mall, Frontera Verde Drive Corner Julia Vargas ave. Ortigas Center Pasig -.
Tel: 02-4702995
Website: http://www.theresultscompanies.com


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