Advertised on 11-02-13 | Application deadline on 12-04-13

HART HANKS - Insight. Passion. Results.

Founded in 1923, Harte-Hanks Inc. is a worldwide direct and targeted marketing company that provides direct marketing services and shopper advertising opportunities to local, regional and international consumer and business-to-business marketers. We are based in the USA, with several business offices and business units in Europe, Australia, North and South America and Asia. Harte-Hanks in the Philippines supports over 1300 Call Center/BPO seats servicing a number of Fortune 500 companies with programs crossing multiple geographies.

Audit and Compliance Manager (BPO/Call Center)
Taguig City (National Capital Reg) - 4th Flr. Market! Market! Mall BGC Taguig City

  • Responsible for ensuring all programs adhere to the defined organization standard through internal audit.
  • Reviews account/department documentations and conducts interviews in accordance to organization standard, SCCP requirement, and contractual obligation
  • Conducts audit result read-outs for each of the account/department
  • Follows-up closure of the open action items
  • Consolidates site and UCC audit results
  • Reviews Process Deviation Requests
  • Coordinates with external company certifications e.g. COPC, BS7799/ISO27001
  • Serves as flex capacity for implementation team

  • At least 2 years related work experience
  • Solid operational background
  • College graduate
  • Possess the following skills:
    • Problem Solving
    • Decision Making
    • Project Management
    • Change Management
    • Time Management
    • Self Motivation
    • Communication Skills
    • Presentation Skills
    • Creativity
  • Certified or trained for the following:
    • COPC
    • SCCP
    • Lean Six Sigma
    • Project Management

For interested applicants, kindly call 5815100 and look for Sarah Linco of Talent Acquisition or drop by our office at 4th Flr. of Market! Market! Mall BGC Taguig City, Mondays to Fridays 10 AM to 7 PM.


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Harte-Hanks Philippines Inc.
4th floor Market Market Fort Bonifacio, Global City Taguig -.
Tel: +632 581 5100

Jobs in Philippines > Quality Assurance Jobs > Quality Control/Assurance Jobs, Jobs in Call Center / IT-Enabled Services / BPO industry