Advertised on 19-04-13 | Application deadline on 18-06-13


rendition digital employee

RenditionDigital is a provider of cost-effective, high-quality, software development and digital content solutions. We apply the best economics in our operations by having European and North American-based account management systems, and a Manila-based back-office development environment.

Our main office is located in Dublin, Ireland, while our development and operations facilities are based in Manila, Philippines. We also have client management, support, and sales offices in the US and in Europe. Our global solutions allow for the best and most effective way to serve our customers’ requirements.

We offer an attractive compensation and benefits scheme for all our employees. This includes performance incentives. If you believe you have what it takes to become part of RenditionDigital’s dynamic and multi-cultural workforce, we invite you to check our list of job openings.


RENDITIONDIGITAL INC. is a provider of cost-effective software development and digital content solutions to a wide range of clients in the business application, telecommunications, electronics and digital media markets.

We offer our clients high quality solutions with the best economics today through a combination of European and North American front-end account management and our back-end Manila based development environment. Our global solution provides the best and most effective way to serve our customers' requirements.

RenditionDigital is headquartered in Dublin, Ireland. Our development and operations facilities are based in Manila, Philippines. In addition we have client management, support and sales offices in the US and Europe.

Currently we have an urgent need for:

UNIX/ LINUX Application Support

RESPONSIBILITIES:
 
RESPONSIBILITIES:
Main Responsibilities:
·        Ownership of Customer Production P1,P2,P3 and P4 issues
·        Responsible for problem analysis and resolution of Customer Production P1, P2, P3 and P4 issues within SLA times.
·        Responsible for all customer and internal communications on Customer Production P1, P2, P3 and P4 issues
·        Owns RCA of Customer Production P1 and P2 issues and assignment of follow up actions
·        Managing the Support call queue ensuring issues are reviewed and assigned within SLA, also responsible for ensuring follow up on all open support calls ensuring they are review by assignee and progressed.
 
Secondary Responsibilities:
·        Product setup and control of Pre-Production and Production environments. This includes
o       Initial application setups
o       Application upgrades (large and small)
o       Pre go-live and post go-live
·        Sets up environment monitors and application monitors
·        Defines product enhancements required to aid operational success
·        Owns Environment documentation
·        Training and working with non-hosted customers to ensure they successfully manage all the above

REQUIREMENTS:

REQUIREMENTS:

  • Candidate must possess at least a Bachelor's/ College Degree, Engineering (Computer/ Telecommunication), Computer Science/ Information Technology or equivalent
  • At least 2 years operations experience
  • Excellent customer service, communication and interpersonal skills
  • Familiarity with monitoring tools such as Foglight and Sitescope
  • Working knowledge of Unix, knowledge of scripting is a plus
  • Working knowledge of Java, Oracle, CVS/SVN, SQL, XML, JBoss
  • Customer Operations Experience
  • Willing to work on Shifting Schedule
Preferable Requirement:
  • Previous experience in a Travel Industry
  •  
  • 4 Full-Time position(s) available.

Applicants are encouraged to send their resume online.

RenditionDigital Inc.
8th Floor Rufino Plaza
6784 Ayala Avenue corner Herrera St., Makati City
Email: humanresources@renditiondigital.com.ph

Preference will be given to candidates who APPLY ONLINE


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Rendition Digital, Inc.
15/F Multinational Bancorporation Center 6805 Ayala Avenue, Makati City 1200.



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