Advertised on 19-4-13 | Application deadline on 18-6-13
Assistant Training Manager (Operations) - Davao Davao - SM City, Davao
To work directly with the trainers and assist the manager in developing them.
To ensure that all classes and trainers meet client standards and expectations as they have outlined and continue to outline for pre- and post- training.
Monitor the performance of the Trainers and be responsible for reporting their observations and feedback directly to the Training Manager.
Develop Action Plans for Trainers
Assist in the scheduling of classes and trainers
Attend meetings with resource and business units
Come up with strategies to manage attrition in the classroom
Manage training needs and escalated issues related to training
On-board newly hired Trainers
Performs all other duties as assigned by the Training Manager
Accomplish trainer scorecards
Strong planning and organization skills
Excellent communication skills
Strong Presentation and Selling skills
Strong Leadership Skills
Very creative and has high technical skills
Ability to multi-task and has great time management skills
Ability to adapt to various roles and responsibilities
Ability to work independantly
Has experience with Various Operating Systems
Can adjust to different shifts
1 year of Call center Experience is preferred
Has 2 years of Training experience
Has strong understanding of Adult Learning Principles
TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 10,500 workstations from nine business sites located across Metro Manila, Bacolod City and Cebu City.
In March 2011, Teleperformance Philippines was awarded “BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce. This award highlights the company’s commitment to its employees by providing the best career experience in the Philippine BPO sector.
Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.