Advertised on 19-4-13 | Application deadline on 18-6-13

Teleperformance


Assistant Training Manager (Operations) - Davao
Davao - SM City, Davao

Responsibilities:
  • To work directly with the trainers and assist the manager in developing them.
  • To ensure that all classes and trainers meet client standards and expectations as they have outlined and continue to outline for pre- and post- training.
  • Monitor the performance of the Trainers and be responsible for reporting their observations and feedback directly to the Training Manager.
  • Develop Action Plans for Trainers
  • Assist in the scheduling of classes and trainers
  • Attend meetings with resource and business units
  • Come up with strategies to manage attrition in the classroom
  • Manage training needs and escalated issues related to training
  • On-board newly hired Trainers
  • Performs all other duties as assigned by the Training Manager
  • Accomplish trainer scorecards


Requirements:
  • Strong planning and organization skills
  • Excellent communication skills
  • Strong Presentation and Selling skills
  • Strong Leadership Skills
  • Very creative and has high technical skills
  • Ability to multi-task and has great time management skills
  • Ability to adapt to various roles and responsibilities
  • Ability to work independantly
  • Has experience with Various Operating Systems
  • Can adjust to different shifts
  • 1 year of Call center Experience is preferred
  • Has 2 years of Training experience
  • Has strong understanding of Adult Learning Principles


TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 10,500 workstations from nine business sites located across Metro Manila, Bacolod City and Cebu City.

In March 2011, Teleperformance Philippines was awarded “BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce. This award highlights the company’s commitment to its employees by providing the best career experience in the Philippine BPO sector.

Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.



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Teleperformance
Pavillon Mall EDSA Central Mandaluyong City ----.
Tel: (02) 857- 3222
Website: http://www.teleperformance.ph



Jobs in Philippines > Training & Dev. Jobs > Training & Development Jobs, Jobs in Call Center / IT-Enabled Services / BPO industry