Advertised on 26-4-13 | Application deadline on 25-6-13
RELATED SEARCH TERMS: TELEPERFORMANCE, CALL CENTER, CSR, TSR, CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL SUPPORT REPRESENTATIVE, INBOUND, OUTBOUND, IT, NON- VOICE, EMAIL SUPPORT, CHAT SUPPORT, BPO, BUSINESS PROCESS OUTSOURCING, SHAW, EDSA CENTRAL, SM FAIRVIEW, MASINAG, ANTIPOLO, ALPHALAND MAKATI, OCTAGON PASIG, TEKTITE PASIG, PAVILION, CEBU, BACOLOD, BUSINESS PARK, TP, LUXUR PLACE, SM DAVAO, SM CITY
TSR - Pioneer Account (Davao) Davao - SM City Davao, Davao City
Demonstrates proficient skill in troubleshooting line of question with focus on first-call resolution
Troubleshoots and resolves technical problems over the phone in a single customer interaction
Demonstrated ability to establish and maintain effective relationships with customers.
Supports other lines of business as call volume dictates.
Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or irate customers.
Eighteen years old and above
Experience in technical troubleshooting and customer service is an advantage
Retail or Call Center experience is an advantage
Knowledgeable in MS Office and web- based applications
Must be able to type a minimum of 25 wpm
Recruitment operations will start on May 6 Teleperformance Davao 2/F SM City Davao- The Annex Quimpo Boulevard, Matina Davao City
TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 11,000 workstations from business sites located across Metro Manila, Bacolod City, Cebu City, and soon in Masinag, Antipolo City.
Teleperformance Philippines was awarded “2011 BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce.
This 2013, Teleperformance marks its 17th year of continued growth in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for the Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.