In October 2011, Wells Fargo opened its facility in the Philippines that represents a significant change in its strategy and motivation for hiring talent overseas. The company is making this move to increase its international presence and tap into the global marketplace for talent, but also increase efficiencies and realize significant cost savings. In addition, for the first time Wells Fargo will have a branded company facility outside of the United States that will handle customer service support. To maintain our competitive edge and drive operating leverage, we are increasing our workforce overseas as well.
We selected the Philippines to be part of Wells Fargo’s international footprint based on the country’s reputation for strong customer service and back office quality, a large English speaking and well-educated talent pool and a cultural affinity to the United States.
The name of this new facility is Wells Fargo Philippines Solutions, Inc. Based in Manila, the organization will initially support customer contact and collections activities but will also support non-customer back office functions in the future. Our plan is to grow the organization rapidly given the demand communicated by our businesses.
According the American Customer Satisfaction Index (ACSI), Wells Fargo is the #1 large bank for customer satisfaction. Wells Fargo Global Remittance Services has been available in the Philippines since 1994. Most recently, we tripled our remittance payout locations in the Philippines for our OFW and PhilAm customers. We also have a representative bank office in Makati to serve the international banking needs of our global clients doing business in the Philippines.
Wells Fargo is a leader in corporate social responsibility in every community it serves and employees associates. Manila will be no different. We are a new member of the American Chamber of Commerce, Philippines, and will partner with Habitat for Humanity and Hands on Manila in the coming months.
We are excited about our new venture in the Philippines and see it as a long-term center of expertise strategic to the success of our company.
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com),and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With approximately 265,000 full-time equivalent team members, Wells Fargo serves one in three households in United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2012 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially. Brand value of US $ 23.2 billion.
Taguig City (National Capital Reg) - McKinley Hill, Taguig
Gain advanced knowledge of company products and services, policies, procedures and collections systems
Learn how to apply this knowledge when communicating with delinquent customers
Field inbound and make outbound calls utilizing an auto-dialer system
Act as the point of contact for the customer to help determine the reason for delinquency
Evaluate the customer's financial situation
Negotiate account resolution and terms of repayment
May work on special projects
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
Applicants must be willing to work in McKinley Hill,Taguig.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time position(s) available.
For interested applicants, you may call or email us at;
Wells Fargo Philippines Solutions Inc.
Commerce and Industry Plaza 1030
Campus Avenue, 1st Floor, McKinley Hill
Taguig City, Philippines 1634