Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle dealerships around the world. Leveraging nearly 60 years of experience, ADP offers the widest range of HR, payroll, tax and benefits administration solutions to organizations of all types and sizes. Over 80% of the FORTUNE 500 companies and over 90% of the FORTUNE 100 companies use at least one of ADP’s services. ADP serves more than 560,000 organizations in over 60 countries, including nearly 400,000 small business clients and about approximately 26,000 vehicle dealerships.
With a history of financial growth that is unmatched in our industry, ADP is well-positioned for long-term growth and profitability. Given our global reach and scope of products and services, ADP is a place where you can grow your career while making a lasting impact in a results-oriented, dynamic and collaborative environment.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
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CSR for Payroll (Back Office)
National Capital Reg
The Analyst – Implementation manages the set-up of new U.S. based payroll clients (business-to-business) into ADP’s payroll systems. This role performs a thorough verification of data and data encoding to ensure efficient and accurate set-up and successful transition to the Implementation Associates. The role may be required to conduct OB calls to further validate or confirm information to complete the set-up with Implementation specialists verbally and through written communication. Most communication will be done through Clarify and email but some may require phone conversations.
Implementation is expected to score 85% on implementation quality surveys or expectation determined by the business Unit. Outbound call quality is measured via call mentoring.
Manage the setup of the payroll, tax and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week or expectation determined by the Business Unit.
Turn-around time to complete set-up, accuracy of data encoding, productivity and conversion rate.
Graduate of business discipline or work related experience preferred.
1-2years high volume, problem resolution, client services experience.
PC navigation skills.
U.S. payroll knowledge is a preferred.
Communication Skills based on hiring assessment requirement.
Must be willing and able to start on June 10, 2013.