The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 15 locations worldwide.
Results is an innovative organization with a proven track record in customer service and sales performance. With a foundation rich in technology and innovation, Results has developed systems designed to improve call management, thus enhancing service, performance and the customers’ overall end experience. Our solutions and processes are specifically designed to drive results. For over 19 years, Results has partnered with organizations to grow their customer base and increase their market share.
Results is a well-established organization delivering the best in service, performance, technology, and value to its customers. We offer complete call center solutions from IT, Telephony, Data and Reporting to Training, Quality and Center Management needs around the globe.
URGENT HIRING FOR QUALITY ANALYST MANAGER | CAINTA RIZAL
National Capital Reg - CAINTA RIZAL
· Excellent analytical, problem solving, and troubleshooting skills- ability to define problems, collect data, establish facts and draw conclusions
· Ability to self manage, self motivate and be accountable for team assignments and related deadlines
· Competent with Windows and Microsoft office products
· Dedicated to providing superior customer service
· Exceptional, professional communication skills both written and verbal
· Strong typing skills
Job Objectives :
Ø Design, produce and analyze focused monitoring projects
Ø Deliver actionable opportunities to call center operations and account executives
Ø Deploy and sustain quality improvement Initiatives
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
At least 2 year(s) of working experience in the related field is required for this position.
2 yrs of call center operations.
2 yrs+ in quality assurance management role.
Understanding of Six Sigma or better
Applicants must be willing to work in CAINTA RIZAL.
Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
2 Full-Time position(s) available.
THIS IS AN URGENT REQUIREMENT.
Ground floor Q-Plaza Mall, Imelda Ave., Cainta, Rizal
(at the front of Sta.Lucia Mall)
Recruitment Hours starts at 10:00 PM, Mondays to Fridays.
look for Reinier Arcilla or Abhi De Castro
We are also accepting walk-in applicants