Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s customer interaction outsourcing solutions span 140+ domestic, nearshore, and offshore call centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.
Sitel Philippines’ seven facilities are located in Pasig City, Quezon City, Mandaluyong City, and Baguio City. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009 and 2005 Outstanding Employer for its exemplary performance in job generation. For more information, please visit www.sitel.com.
Call Center Training Provided Completely Free! No Training Fees!
National Capital Reg - Ortigas Center, Pasig
Sitel Academy's FREE ten day call center training program is geared towards helping aspiring call center agents improve their communication skills, confidence, and knowledge of the BPO industry. Graduates of the program will then be endorsed to our accounts for direct chances of landing a job.
Whether or not you have experience, you're more than welcome to try out for our ten day training program!
Future Job Responsibilities:
Deal with all calls politely, courteously, professionally and assertively
Understand the customer’s needs through effective listening and questioning skills
Match customers’ needs to clients’ products and services
At least 18 years old
Completed at least 2 years in college or a 2 year Vocational Course
Highly motivated and can commit to finishing the 10-day training program in Pasig
Technical background is a PLUS but not a requirement!
Interested applicants for the Sitel Academy Training Program may walk-in at:
Sitel Academy Office
30th Floor Raffles Bldg.
F. Ortigas Jr Ave. formerly Emerald Avenue
Ortigas Center, Pasig City
Or contact Lira Fiedacan at LiraRuchelle.Fiedacan@sitel.com/ 860-2254.
How to get there:
Get down at Megamall and walk along Dona Julia Vargas Avenue, the road between Mega A and Mega B. Turn left at F. Ortigas Jr. Avenue and look for Raffles Corporate Center, the gold building next to Prestige Tower with KFC, Chow King, Burger King and Starbucks branches at the bottom. Head up to the 30th floor and look for Erica or Nikki.
Please bring a copy of your updated resume and a valid ID. Bring your friends and get the chance to take a class together!
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