Advertised on 3-5-13 | Application deadline on 2-7-13

Teleperformance


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CSR for Teleperformance Bacolod (Airline Account)
Western Visayas - Luxur Place, Magsaysay Ave., Bacolod City

Responsibilities:
  • Attend to inbound customer service support calls from the client's existing and/or potential customers, including corporate accounts and elite business travelers related to flights bookings, itineraries, passenger special needs, and utilizing the client's web
  • Perform back- office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client's ticketing system.


Requirements:
  • Inbound sales and customer service experience in the call center industry is preferred
  • Experience in the airline/travel industry is a plus
  • Has a logical project for solving and proactive approach in presenting information and responding to customer inquiries
  • Excellent English communication skills
  • Flexible in working in varying shifts, extended hours, and on certain weekends and holidays as required by the business


Walk in Today at:
Teleperformance Bacolod
Bacolod – Luxur Place
Magsaysay Avenue, Bacolod City
Monday to Friday 10am to 7pm

TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 11,000 workstations from business sites located across Metro Manila, Bacolod City, Cebu City, and soon in Masinag, Antipolo City.

Teleperformance Philippines was awarded “2011 BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce.

This 2013, Teleperformance marks its 17th year of continued growth in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for the Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.



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Teleperformance
Pavillon Mall EDSA Central Mandaluyong City ----.
Tel: (02) 857- 3222
Website: http://www.teleperformance.ph



Jobs in Philippines > Aviation Jobs > Flight Attendant Jobs, Jobs in Call Center / IT-Enabled Services / BPO industry