Advertised on 3-5-13 | Application deadline on 2-7-13
RELATED SEARCH TERMS: TELEPERFORMANCE, CALL CENTER, CSR, TSR, CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL SUPPORT REPRESENTATIVE, INBOUND, OUTBOUND, IT, NON- VOICE, EMAIL SUPPORT, CHAT SUPPORT, BPO, BUSINESS PROCESS OUTSOURCING, SHAW, EDSA CENTRAL, SM FAIRVIEW, MASINAG, ANTIPOLO, ALPHALAND MAKATI, OCTAGON PASIG, TEKTITE PASIG, PAVILION, CEBU, BACOLOD, BUSINESS PARK, TP, LUXUR PLACE, SM DAVAO, SM CITY
CSR for Teleperformance Bacolod (Airline Account) Western Visayas - Luxur Place, Magsaysay Ave., Bacolod City
Attend to inbound customer service support calls from the client's existing and/or potential customers, including corporate accounts and elite business travelers related to flights bookings, itineraries, passenger special needs, and utilizing the client's web
Perform back- office work as required by the business which includes the transcription and entry of customer concerns into a database, processing of large party bookings, verification and issuance of credit card transactions, and processing of electronic tickets (e-tickets) as well as tickets by mail, provide information on fares and itineraries that may or may not be accessible through the client's ticketing system.
Inbound sales and customer service experience in the call center industry is preferred
Experience in the airline/travel industry is a plus
Has a logical project for solving and proactive approach in presenting information and responding to customer inquiries
Excellent English communication skills
Flexible in working in varying shifts, extended hours, and on certain weekends and holidays as required by the business
Walk in Today at: Teleperformance Bacolod Bacolod – Luxur Place Magsaysay Avenue, Bacolod City Monday to Friday 10am to 7pm
TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 11,000 workstations from business sites located across Metro Manila, Bacolod City, Cebu City, and soon in Masinag, Antipolo City.
Teleperformance Philippines was awarded “2011 BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce.
This 2013, Teleperformance marks its 17th year of continued growth in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for the Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.