Advertised on 28-05-13 | Application deadline on 27-07-13


TRG - The Resource Group, a multinational BPO with headquarters in Washington DC. TRG is a global leader in the Customer Relations Management (CRM) and Business Process Outsourcing (BPO) sector, with over $170 million in revenues and offices across the United States, Canada, Europe, and Asia. Its services include customer care, sales, cutting-edge marketing services and technical support. It is also a leading provider of capital and operating solutions to companies active in the business services sector. It takes both primary equity positions by providing liquidity to existing shareholders as well as investing directly in companies that could benefit from additional capital. As part of its investment, it takes an active role in structuring and executing operating solutions for its portfolio companies. To date, TRG has successfully deployed value enhancing operating solutions for thousands of customers worldwide, from individuals to several of the Fortune 500 companies.

Recruitment Associate (Offshore)
National Capital Reg - Ortigas Center, Pasig City

  • Successful implementation of Recruitment and Sourcing programs
  • Follow standard and accepted interview and selection techniques in compliance with US labor laws
  • Detailed, objective and highly selective process in making hiring decisions to staff TRG with the most qualified and highest quality employees possible
  • Assessing system-wide recruitment needs and develop action plan to meet required staffing needs for TRG US
  • Partner with Global teams best practices on the design and implementation of R&R programs by leveraging with industry’s best practices
  • Comply with the policies and procedures in order to achieve service excellence
  • Ensures targets are met in a timely manner
  • Interact with fellow team members to enhance team performance
  • Ensure and maintain the Customer Experience by establishing good relationship with our business partners both internally and externally, giving accurately and timely feedback of their requests, issues or concerns
  • Ensure performance level agreements are met or exceeded
  • Meets overall HR performance/goals
  • Ensure compliance with company standards and US & local laws

  • Candidate must possess at least a Bachelor's/College Degree , Human Resource Management, Psychology, Behavioral Science, Marketing or equivalent.
  • Relevant experience in Recruitment, Staffing, Placement and Sourcing is a plus
  • at least 1 year Call Center experience handling a US account is required in absence of Recruitment exposure
  • Background in US Recruiting is highly preferred
  • EXCELLENT communication skills in both oral and written aspects
  • Strong interpersonal skills
  • Effective organizational and time management skills
  • Must be able to maintain strictest confidence
  • Possesses positive work attitude
  • Ability to present a positive company image
  • Ability to multitask while maintaining high degrees of attention to detail and accuracy
  • Basic computer skills with the ability to use a variety software packages including Word, Excel, PowerPoint and Outlook
  • Must be flexible in terms of work schedule and job responsibilities
  • Open to extended work hours
  • Amenable to permanent graveyard shift
  • 1 Full-Time positions available.
  • Applicants must be willing to work in Tiendesitas, Pasig City.
Online Applications will be prioritized.
Interested Applicants may also send their CVs to Cathrina. for faster processing.

Join one of the fastest growing teams! 
Challenging new positions are available for the BEST TALENTS.
Visit us at 8th Floor HANSTON Building, Emerald Avenue, Ortigas Center,Pasig City.
Get a chance to win Php 4,000 worth of Gift Certificates if you refer your friends!*
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IBEX Global Philippines formerly TRG Global Solutions (Philippines) Inc.
8th. Floor Hanston Bldg., 20 F Ortigas Jr. Ave., Ortigas Business District Pasig 1605.

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