Advertised on 10-7-13 | Application deadline on 8-9-13

Teleperformance


RELATED SEARCH TERMS: TELEPERFORMANCE, CALL CENTER, CSR, TSR, CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL SUPPORT REPRESENTATIVE, INBOUND, OUTBOUND, IT, NON- VOICE, EMAIL SUPPORT, CHAT SUPPORT, BPO, BUSINESS PROCESS OUTSOURCING, SHAW, EDSA CENTRAL, SM FAIRVIEW, MASINAG, ANTIPOLO, ALPHALAND MAKATI, OCTAGON PASIG, TEKTITE PASIG, PAVILION, CEBU, BACOLOD, BUSINESS PARK, TP, LUXUR PLACE, SM DAVAO, SM CITY

Account Manager - Ortigas
National Capital Reg - Octagon, Ortigas Center

Responsibilities:
  • Day-to-day management of the client/Teleperformance relationship
  • Coordinate all client needs with appropriate internal departments
  • Manage client expectations and provide feedback
  • Provide strategic solutions to enhance the client’s business
  • Drive day-to-day Revenue and Cost accountability throughout the organization
  • Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately


Requirements:
  • Excellent english communication skills, both verbal and written
  • Highly competitive and must be a team player
  • Excellent presentation and facilitation skills
  • Analytical and should be detail-oriented
  • Excellent problem solving and decision making skills
  • Ability to multi-task, can implement projects in a timely manner and successfully meet program objectives
  • Knowledgeable in MS Office applications specially Powerpoint, Word and Excel
  • Can work under extreme pressure
  • Strong process flow management skills
  • Highly creative, must be able to think outside the box


TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 11,000 workstations from business sites located across Metro Manila, Bacolod City, Cebu City, and soon in Masinag, Antipolo City.

Teleperformance Philippines was awarded “2011 BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce.

This 2013, Teleperformance marks its 17th year of continued growth in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for the Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.



Teleperformance Philippines- Official TP_Philippines Teleperformance Philippines- Official



 Non-member
 



  Company Information  Email to Friends  View Similar Jobs
  All Jobs From Company  Save This Job  View Salary Report
  Report Advertisement

Teleperformance
Pavillon Mall EDSA Central Mandaluyong City ----.



Jobs in Philippines > Customer Service Jobs > Management Jobs, Jobs in Call Center / IT-Enabled Services / BPO industry