Advertised on 10-7-13 | Application deadline on 8-9-13
RELATED SEARCH TERMS: TELEPERFORMANCE, CALL CENTER, CSR, TSR, CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL SUPPORT REPRESENTATIVE, INBOUND, OUTBOUND, IT, NON- VOICE, EMAIL SUPPORT, CHAT SUPPORT, BPO, BUSINESS PROCESS OUTSOURCING, SHAW, EDSA CENTRAL, SM FAIRVIEW, MASINAG, ANTIPOLO, ALPHALAND MAKATI, OCTAGON PASIG, TEKTITE PASIG, PAVILION, CEBU, BACOLOD, BUSINESS PARK, TP, LUXUR PLACE, SM DAVAO, SM CITY
Account Manager - Ortigas National Capital Reg - Octagon, Ortigas Center
Day-to-day management of the client/Teleperformance relationship
Coordinate all client needs with appropriate internal departments
Manage client expectations and provide feedback
Provide strategic solutions to enhance the client’s business
Drive day-to-day Revenue and Cost accountability throughout the organization
Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately
Excellent english communication skills, both verbal and written
Highly competitive and must be a team player
Excellent presentation and facilitation skills
Analytical and should be detail-oriented
Excellent problem solving and decision making skills
Ability to multi-task, can implement projects in a timely manner and successfully meet program objectives
Knowledgeable in MS Office applications specially Powerpoint, Word and Excel
Can work under extreme pressure
Strong process flow management skills
Highly creative, must be able to think outside the box
TELEPERFORMANCE Philippines is a leading provider of outsourced customer experience management services in the country. The company began operations in the country in 1996 and has grown to become a preferred offshore contact center outsourcing option. It operates more than 11,000 workstations from business sites located across Metro Manila, Bacolod City, Cebu City, and soon in Masinag, Antipolo City.
Teleperformance Philippines was awarded “2011 BPO Employer of the Year” by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce.
This 2013, Teleperformance marks its 17th year of continued growth in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for the Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
Teleperformance Philippines is a member of the Teleperformance Group. Founded in 1978, the Group has been serving companies around the world rolling out customer acquisition, customer care, technical support and debt collection programs on their behalf.