TELUS ORTIGAS IS NOW HIRING FOR A LEVEL 2 TECHNICAL SUPPORT ACCOUNT!  - TELUS International Philippines, Inc.

Responsibilities


 
CSR for PIONEER Inbound Financial account: You are responsible for answering inbound calls, verifies security, probes the customer/determines the issue/confirms the issue, provides resolution/options/educates the customer/prepares call for internal escalation, documents the interaction and offers additional products/promotions and ends contact/transfers to appropriate party.
 
Salary Package: 15-17k
 
CSR for Inbound Canadian Telco account: You are responsible for handling inbound queries and provide resolutions to issues of wireless mobile phone subscribers, both prepaid and post paid.
 
Salary Package: PHP 18-20k
 
TSR Level 2 for Service Helpdesk account (Ortigas Site): You are responsible to provide IT support resolution on first contact, and accurate routing of trouble tickets to the next level of support and accept all user problems via calls, voice mail and electronic form.
 
Salary Package: PHP 21-23k

Requirements


 
  • Completed 2 years in college (any course, no back subjects)
  • Fresh graduates and career shifters are welcome to apply
  • At least 18 years old
  • Good communication skills
  • Basic computer and internet navigation skills
  • Willing to work in Taguig City site
  • Amenable to work in shifting schedules
 
BE PRIORITIZED!
 
TEXT: TAGUIG / FULL NAME / POSITION / DATE TO APPLY
 
e.g. < TAGUIG / JOHN CRUZ / CSR / AUGUST 2 >
 
to 0915 – 441 – 4670
 
Within 24 hours, you’ll get a confirmation SMS/call from HR, for your HR interview schedule
 

Walk-in applicants may also visit our career hub, and win exciting gadgets in our 2013 Monthly Raffle Promo!
 
Recruitment Address: 5/L Market! Market! Mall, Taguig City
Recruitment Hours: Mondays - Fridays (10am - 6pm)
Things to bring: resume & valid ID
Look for: HR Alvin

We make your application fast and easy! Here’s the recruitment flow:
 
Step 1 – HR Initial Interview (30 minutes)
Step 2 – Online Examination & Account Specific Exam (1 hour)
Step 3 – HR Final Interview (30 minutes)
Step 4 – Final Operations Interview (30 minutes)
Step 5 – HR Orientation and Contract Signing (2 hours)
 
 
TELUS | the future is friendly®

Company Overview


Why Join Us?


Philippines - National Capital Reg - 5th Floor, Market!Market! Mall, BGC, Taguig City
Fresh Grad / Less than 1 Year

Location Map


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5/L Market! Market! Mall, Taguig City