Operations Manager - Collections
Genpact Services LLC


•          Leads a team with a minimum of 5 Supervisors in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staff. Coordinates work flow to achieve the volume expected to meet operational requirements.
•          Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
•          Develops staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
•          Monitors performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates.  Prepares fair, accurate and thorough performance reviews. Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
•          Develops relationships and communicates issues of importance within the department and/or business unit.
•          Recognizes and recommends operational improvement. Promotes and maintains the accuracy and quality of services, deliverables, and content and direct process improvement projects.
•          Uses appropriate tools to manage conflict; responds to operational issues within defined areas of responsibility while handling special projects.
•          Monitors and ensures compliance with department, business unit, and regulatory agency standards and practices.
•          Identifies internal and external resources to achieve established business goals   within specified parameters; manages expenses in compliance with financial practices and standards.
•          Performs other duties that maybe assigned from time to time.



Functional Skills:
·          Good communication (oral and written) and interpersonal skills
·          Good presentation skills
·          High energy and commitment levels
Technical Skills:
·          Proficient in MS Office (Excel, Word, Powerpoint, etc...)
·          Good Analytical skills
Eligibility Criteria and Minimum Requirements:
·       -  Excellent attendance record
·          Experience in handling/managing external parties is an advantage
·         Comfortable presenting to group and providing coaching/feedback.
  • Candidate must possess at least a Bachelor's/College Degree , any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Must have extensive Collections background in the BPO industry as Operations Manager or Assistant Operations Manager
  • Amendable to work in Alabang
  • Full-Time position(s) available.

Company Overview

Why Join Us?

Philippines - National Capital Reg
Philippines - Calabarzon & Mimaropa
Min 2 years (Assistant Manager / Manager)

Location Map

View Larger Map / Directions

Northgate Ave, Muntinlupa City, Philippines

Post Your Comments or Questions