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ECE Consulting Group

4.4 total rating from 20 reviews

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Working at ECE Consulting Group

4.4

20 ratings in total

95%

Rate salary as high or average

85%

Employees recommend this employer to friends

Work/Life balance

4.3

Career development

4.3

Benefits & perks

4.3

Management

4.1

Working environment

4.3

Your trust is our main concern so these ratings for ECE Consulting Group are shared as-is from employees in line with our community guidelines

Showing 20 reviews sorted by most recent

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4.0

Chat support

Sep 2023

Pasay City

3 to 4 years in the role

It was a great experience and the company helps me alot with my self growth.

The good things

Great working experience and working environment

The challenges

Sudden changes in work matrix

5.0

Chat support

Aug 2023

3 to 4 years in the role

I'm with ECE for 4 years now as chat support. The company is good.

The good things

Free foods, 4 days work and 3 days off. Above minimum salary. If you are looking for a career growth, you are eligible regardless if you are new or tenured. As long as you don't have any issues such as absenteeism, nte's etc, you can apply a position.

The challenges

Shifting schedule (e.g start of shift is at midnight local), transportation, updates are changing every now and then (for the account I am currently working), metrics are not agent-friendly, the tool, the number of chats you are working at the same time are barely manageable (one of the reasons why some decided to resigned) Stressful coz you have to deal with irate and entitled customers every shift :D

5.0

Chat support

Feb 2023

Dumaguete City

1 to 2 years in the role

The best company i've been.

The good things

HMO, above minimum salary, free foods, shuttle and vitamins, with incentives and great working environment

The challenges

Shifting schedule, this is my only problem.

5.0

Chat support

Feb 2023

Dumaguete

Less than 1 year in the role

It's really good to work in the company. For the short time of working here, I enjoy a lot since my work schedule is 4days duty and 3 days off. I can really manage my day off.

The good things

Fee food and good perks

The challenges

Improve the operation management

2.0

Chat support

Sep 2022

Less than 1 year in the role

Payroll personnel are very slow.

The good things

Free food but not healthy.

The challenges

They are not clear in providing details about the spiff they offer when we render overtime and there is a big question about the pay.

5.0

Accounts specialist

Aug 2022

Dumaguete City

1 to 2 years in the role

Amazing! This company is not just a job but a career.

The good things

I enjoyed the good benefits, the free food and salary every week. The bosses are good and they put their employees first🥰

The challenges

I enjoyed working in this company however, the challenges here are encountering irate and very upset customers everyday.🥰🤩

5.0

Back Office Support

Jul 2020

Tanjay City, Negros Oriental, Philippines

Less than 1 year in the role, current employee

Very Well Mannered and Stress Free

The good things

The good things i much appreciated about this company is very well handling an employee, lots of foods, free meal, free coffee, ice cream.. The management is very nice. So what are you waiting for let get it on and apply ECE Consulting Group.

The challenges

The challenges i encountered in this company is to improve my skills, my knowledge on how to take the task.

1.0

Customer service representative

May 2020

Cavite City, Cavite, Philippines

7 to 8 years in the role, current employee

They don’t care about their employees.

The good things

Pay is good. We have three days off. High incentives and cool teammates.

The challenges

During this quarantine period, they temporarily close the account that I’m working with and doesn’t care about us, we felt being left hanging by the company. They don’t even ask how are we coping up with the quarantine. No update at all. We cared so much about the account and we were able to establish it to another level but no recognition at all. Sad it ended up like this. I used to like this so much.

1 person found this helpful

5.0

Quality assurance analyst

Mar 2020

Bacoor, Cavite, Philippines

1 to 2 years in the role, former employee

Grateful and very much thankful to the company.

The good things

They prioritize employee needs and wants.

The challenges

A bit far from my house.

5.0

Chat and Email Support

Mar 2020

Silang, Cavite, Philippines

1 to 2 years in the role, current employee

Best BPO for Non Voice

The good things

Best Company I have worked so far. 3 days off, 4x Monthly pay out and a free meal gives you perks that you don't usually get from other BPO Companies. HR and Management are friendly and treat you as a family and respect you as an employee. Keep it up and long live.

The challenges

Location from my house.

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