COLLECTIVE SOLUTION provides businesses with the industry leading telephone-based customer support solution at costs far less than industry averages using custom developed technology;
COLLECTIVE SOLUTION is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, COLLECTIVE SOLUTION can create multi-lingual customized scripts to suit the customer's specific needs. Furthermore, COLLECTIVE SOLUTION can seamlessly integrate its solutions into the clients' systems to increase efficiencies and reduce costs.
COLLECTIVE SOLUTION currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All COLLECTIVE SOLUTION agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily.
COLLECTIVE SOLUTION aims to be a world-class business service provider supporting small to medium sized companies. We strive for our clients to view us as a valued extension of their company abroad by over delivering on what is expected from us. COLLECTIVE SOLUTION team forego the quest for personal best in concert with the team effort. At COLLECTIVE SOLUTION we are one with the client.