Customer Support Executive
Assist and resolve customer queries or issues related to a product or service.
Job opportunities
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Jobs in Jobstreet right now
Job growth
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In the last year
Salary
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Typical monthly salary
Job satisfaction
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Job opportunities
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Jobs in Jobstreet right now
Salary
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Typical monthly salary
Job growth
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In the last year
Job satisfaction
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What's it like to be a Customer Support Executive?
A Customer Support Executive primarily handles customer interactions to ensure satisfaction, resolve problems and promote products or services. They interact with customers through various modes such as telephone calls, emails, chat platforms and sometimes face-to-face. Their role is vital to maintain customer relationships and can influence customer loyalty and the company's reputation. Customer Support Executives can work across numerous industries, including technology, retail and finance.
Tasks and duties
- Responding to customer enquiries through various channels such as phone, email and social media.
- Resolving product or service related problems.
- Maintaining customer records by updating account information in databases.
- Referring unresolved customer enquiries to designated departments for further investigation.
- Managing inbound and outbound calls with efficiency and courtesy.
- Engaging in customer service initiatives and activities that aim to improve the company's overall customer experience.
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Latest Customer Support Executive jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Support Executive employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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