Customer Support Officer
What's it like to be a Customer Support Officer?
Businesses offer products and services to different customers. Customer Support Officers primarily offer all-around support to these customers, from answering their questions to providing solutions to their problems. Customer Support Officers interact with customers on a daily basis, so it is essential that they have strong communication skills, whether they speak to customers via phone call, email, or even face-to-face. Customer Support Offices should also be organized in handling data and be a critical thinker to give accurate solutions to customers.
Tasks and duties
- Responding to customers’ concerns via phone, email, or face-to-face.
- Resolving complaints and issues raised through expert information.
- Processing purchases and other requests made by customers.
- Documenting and reporting all customer communications.
- Supporting in any other duties required by the customer support team.
How to become a Customer Support Officer
To become a Customer Support Officer in the Philippines, you usually need a bachelor degree in any field. While some employers don’t require any specific qualifications for the role, having a relevant degree may be an advantage.
Complete a bachelor degree in any field, preferably in Business or Communication. In some cases, you may only need to finish secondary education as some companies will simply provide you with relevant training once hired.
Practice your computer and computer application proficiency. Being a Customer Support Officer involves considerable time in front of a computer, so knowing how to use one and its different applications efficiently is a must. For one, there are various resources online that will hone your Microsoft Applications skills.
Explore entry-level or internship positions in organizations. This should help you gain additional skills essential to being a Customer Support Officer, such as administrative and organizational skills.
Consider completing optional courses, certifications, or qualifications. Having a Technical Education and Skills Development Authority (TESDA) Customer Services course, for example, can help you excel in upcoming applications as a Customer Support Officer. That way, you have a higher chance of getting hired for the job.
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