Concierge
Assist hotel guests in checking in, booking tour reservations and answering enquiries.
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Jobs in Jobstreet right now
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In the last year
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Typical monthly salary
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Job opportunities
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Jobs in Jobstreet right now
Salary
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Typical monthly salary
Job growth
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In the last year
Job satisfaction
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What's it like to be a Concierge?
A Concierge interacts with hotel guests the moment they check in. As such, Concierges must possess strong communication skills and proficiency in English, Tagalog and other Filipino languages when needed. A Concierge’s average workday will depend on their shift. Day shift Concierges can encounter many guests, while a night shift Concierge may only handle only a few. Concierges address the questions and concerns of guests in a friendly and professional manner, using their expert local knowledge.
Tasks and duties
- Manning the front desk of the hotel and addressing any concerns from hotel guests.
- Answering calls from guests.
- Providing information to hotel guests regarding the hotel’s facilities, as well as the nearby attractions, shopping districts and recreational areas.
- Booking reservations for hotel guests at nearby venues, restaurants and spas.
- Arranging sightseeing tours or side trips.
- Running errands for guests and picking up deliveries as requested.
- Receiving all mail and luggage.
- Contacting translators or interpreters when needed.
- Maintaining a positive relationship with guests.
A Concierge’s central workstation will be the front desk at the reception area where they will answer emails, forms and programs related to hotel operations. This task will require administrative skills and proficiency in basic software such as the Microsoft Office suite.
How to become a Concierge
To become a Concierge, you usually need a qualification in the hospitality industry that can be acquired through formal education, or equivalent experience.
- Complete a bachelor degree in any tourism or hospitality course.
- Gain experience as a hotel staff member. This could be in an entry-level or administrative role.
- Get to know the day-to-day operations of the establishment you’re assigned to. This will allow you to help your guests better and build rapport with your co-workers.
- After becoming an experienced Concierge, you can work your way to a lead or head Concierge position.
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Concierge employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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