Customer Service Representative
Interact with customers via phone or digital platforms to provide support and information.
Job opportunities
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Jobs on JobStreet right now
Job growth
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Projected job growth in 5 years
Salary
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Typical monthly salary
Job satisfaction
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Latest Customer Service Representative jobs on JobStreet
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Location
PhilippinesIs Customer Service Representative the right role for me?
Job market trends for Customer Service Representatives
Location
PhilippinesSource: JobStreet job ads and JobStreet role reviews
Latest Customer Service Representative reviews
Latest reviews from 28 Customer Service Representatives surveyed on JobStreet.
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Positive
Negative
Jun 2023
It was a rewarding role because even though that we don't see and touch them we we're able to help them with all the access that we have and making sure that they felt that we care and that they are happy and there issue has been resolved or monitored.
Experience
5 – 9 years
Organisation size
Large (200+ employees)
The good things
The good things
If you are passionate about helping others and making sure that all of their concerns has been resolved while on a call with you or it has been taken care of specially when they are ha...
The challenges
The challenges
Average Handling Time, I really have this struggle not being able to meet my goal for AHT because I literally make sure that I have addressed my customers issue and make it a point to r...
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Jun 2023
Being a customer service representative can be a rewarding and stressful experience all around. There are many chances to help clients and build relationships while also having to deal with challenging situations and perform to standards.
Experience
1 – 4 years
Organisation size
Large (200+ employees)
The good things
Enjoyable Aspects of Being a Customer Service Representative:
Assisting and serving customers is one of the most fulfilling elements of being a customer service agent. Being able to help clients and i...
The challenges
What i don't like is that I must work through my emotions in order to deliver outstanding customer service when dealing with rude or irate clients. This can be emotionally taxing over time because i h...
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Source: JobStreet role reviews
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