The good things If you are passionate about helping others and making sure that all of their concerns has been resolved while on a call with you or it has been taken care of specially when they are ha...

The challenges

The challenges Average Handling Time, I really have this struggle not being able to meet my goal for AHT because I literally make sure that I have addressed my customers issue and make it a point to r...

Jun 2023

Being a customer service representative can be a rewarding and stressful experience all around. There are many chances to help clients and build relationships while also having to deal with challenging situations and perform to standards.

Experience

1 – 4 years

Organisation size

Large (200+ employees)

The good things

Enjoyable Aspects of Being a Customer Service Representative: Assisting and serving customers is one of the most fulfilling elements of being a customer service agent. Being able to help clients and i...

The challenges

What i don't like is that I must work through my emotions in order to deliver outstanding customer service when dealing with rude or irate clients. This can be emotionally taxing over time because i h...

Source: Jobstreet role reviews

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Latest Customer Service Representative reviews

It was a rewarding role because even though that we don't see and touch them we we're able to help them with all the access that we have and making sure that they felt that we care and that they are happy and there issue has been resolved or monitored.

Being a customer service representative can be a rewarding and stressful experience all around. There are many chances to help clients and build relationships while also having to deal with challenging situations and perform to standards.

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