Front Office Manager
Oversee the reception of customers, guests, and visitors at the front desk.
Job opportunities
-
Jobs in Jobstreet right now
Job growth
-
In the last year
Salary
-
Typical monthly salary
Job satisfaction
-
Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
Job satisfaction
-
What's it like to be a Front Office Manager?
Front Office Managers are responsible for managing the front office staff and ensuring all guests, customers, and visitors are catered to. The front office staff are tasked with encountering customers when they enter an establishment, and Front Office Managers may be called to address special requests or concerns. As such, Front Office Managers must have strong communication skills.
Tasks and duties
- Managing a team of front office staff.
- Monitoring performance of front office staff.
- Supervising and training front office staff.
- Reporting to senior managers and executives.
- Ensuring the front office, holding area, and visitor’s area remain clean and organized.
- Answering questions from customers and addressing any complaints.
- Responding to requests to speak to the manager of the establishment.
- Receiving letters, bills, and packages addressed to the establishment.
- Keeping tabs on office supplies and records.
- Scheduling staff shifts.
- Managing the department budget.
- Handling cash, check, and credit payments.
- Preparing monthly management reports.
A typical day for a Front Office Manager includes opening an establishment, filling out reports for management, and monitoring the performance of front office staff. Front Office Managers can be found in a number of places, such as hotels, restaurants, shops and clinics.
How to become a Front Office Manager
A degree can improve your chances of being hired as a Front Office Manager, considering it is a managerial position.
- Complete a diploma, associate degree, or bachelor degree in hospitality, tourism, hotel management, business administration, or a related field.
- Get a job as a Front Office Associate or Front Office Staff.
- Gain at least three or five years of experience working at the front desk.
- Get promoted to the position of Front Office Manager or get a job at a new company as a Front Office Manager.
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Front Office Manager employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
Did you find this helpful?
Subscribe to Career Advice
Get expert career advice delivered to your inbox.
You can cancel emails at any time. By clicking ‘subscribe’ you agree to Jobstreet’s Privacy Statement.