IT Support Officer
Provide support by monitoring, maintaining, and repairing IT systems.
Job opportunities
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Jobs in Jobstreet right now
Job growth
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In the last year
Salary
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Typical monthly salary
Job satisfaction
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Job opportunities
-
Jobs in Jobstreet right now
Salary
-
Typical monthly salary
Job growth
-
In the last year
Job satisfaction
-
What's it like to be an IT Support Officer?
Leveraging their knowledge and experience in managing IT systems, an IT Support Officer helps end users to address ongoing technology issues in the shortest time possible. They identify problems, conduct research, provide solutions, prevent incidents and fix problem areas that can interrupt technology-related operations.
Tasks and duties
- Understanding the layout of an IT system.
- Analyzing technology issues and reporting them to relevant groups.
- Offering support in networking, hardware, or software.
- Communicating IT incidents to relevant stakeholders which may affect operations.
- Interacting with end users and stakeholders through different communication channels.
- Escalating specific problems to appropriate solutions groups.
Depending on how the organization is set up, IT Support Officers can be categorized as an individual contributor or have supervisory oversight over IT staff.
How to become an IT Support Officer
Having work experience and relevant training in IT systems is usually required to work as an IT Support Officer. Most candidates start as an entry-level IT Helpdesk Specialist that is responsible for providing IT support.
- Complete an IT degree. This can take two to four years to complete.
- Take relevant vendor certifications. Some companies require highly specialized knowledge and experience using vendor specific IT systems. Some industry recognized certifications such as ITIL (Information Technology Infrastructure Library) are also sought after by most employers.
- Practice effective communication to help advance your career. As part of a support system for many organizations, being able to communicate clearly with different stakeholders will be helpful in working with internal customers and external partners.
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. IT Support Officer employers on Jobstreet are looking for job seekers with expertise in the following areas.
Source: Jobstreet job ads and Jobstreet Profile data
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