Relationship Manager
What's it like to be a Relationship Manager?
A Relationship Manager builds and maintains company relationships with its existing customers and corporate clients by providing comprehensive product or service consultations, helping the company reach its sales targets by ensuring customer satisfaction. The role heavily involves resolving a client’s issues by proposing solutions according to company policies. A Relationship Manager also seeks out new business growth opportunities by connecting with new prospective clients. They present their company’s products or services to determine how to meet the client’s business requirements and expectations.
Tasks and duties
- Developing an extensive knowledge of their company’s products and/or services.
- Fostering relationships with clients or customers.
- Providing solutions to a client’s business needs and requirements.
- Seeking out new business opportunities by connecting with prospective clients or customers.
- Resolving any client’s complaints and issues.
- Ensuring that company sales and revenue targets are met.
How to become a Relationship Manager
A Relationship Manager must have an undergraduate degree and relevant work experience to meet the minimum requirements for the role.
Graduate with a degree in management, marketing, communication, or other relevant fields.
Acquire 3-5 years of work experience while specializing in either customer or business relationship management. Consider applying for entry-level positions such as Relationship Manager Assistant, Junior Client Manager, or similar titles.
Apply for positions such as Relationship Manager, Account Manager, Key Accounts Manager, or other similar positions.
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