Customer Service Executive
What's it like to be a Customer Service Executive?
A Customer Service Executive is a high position, often tasked with overseeing the customer service team, mediating between Customer Service Representatives and customers, and making key decisions in the customer service department. They work in the business process outsourcing, retail, and healthcare industries. Customer Service Executives may also take on more senior responsibilities depending on the industry or organization. Customer Service Executives may be hired through internal promotion from lower-level customer service positions. Proven effectiveness in customer service, sales, and leadership is advantageous in securing the position.
Tasks and duties
- Implementing customer service workflow best practices.
- Overseeing customer service team.
- Closing major customer sales.
- Managing emergency customer cases.
- Documenting and analyzing customer service performance.
- Conducting customer feedback surveys.
- Providing direct customer support to major clients.
How to become a Customer Service Executive
A bachelor degree and previous experience in customer service are required to work as a Customer Service Executive.
Graduate with a bachelor degree in organizational communication, human resources, psychology, or another related degree.
Complete an internship in the customer service department of a recognized company.
Gain customer service experience by volunteering at school organizations and small businesses or freelance work.
Consider getting a certificate in TESDA Customer Services NCII, Certified Sales Professional, or another related course.
Get an entry-level job as a Customer Service Assistant or Customer Service Representative.
Get promoted to higher positions such as Customer Service Manager or Chief Customer Officer.
Consider pursuing postgraduate education for leadership, such as a Master in Business Administration (MBA).
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Skills and experience employers are looking for
