Customer Service Assistant
What's it like to be a Customer Service Assistant?
A Customer Service Assistant attends to customers’ needs, requests, or complaints regarding a company’s products or services. They may provide face-to-face or online inquiry responses and customer issue escalations. It is their duty to understand the customer’s needs and provide the corresponding information or coordination in order to meet them. Communication, interpersonal and problem-solving skills are key to being efficient in this role. Customer Service Assistants typically work in Business Process Outsourcing (BPO) companies and in nearly all consumer industries such as retail and healthcare.
Tasks and duties
- Answering face-to-face and online inquiries in a professional and timely manner.
- Processing customer concerns to the respective departments involved.
- Recording and monitoring the progress of customer tickets.
- Managing relationships with customers and providing resolutions to complaints.
- Coordinating the dispatch of products and services to customers.
- Selling additional goods, services, and promotions.
- Creating and updating customer databases.
How to become a Customer Service Assistant
A bachelor degree is typically required to work as a Customer Service Assistant. This is an entry-level job that graduates may apply for.
Graduate with a bachelor degree in Communication, Psychology, or Business Administration.
Complete an internship in customer service at a recognized company.
Pursue promotion to higher positions such as Team Leader or Customer Service Manager.
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Skills and experience employers are looking for
